Transport groups slam German LTO tech supplier ‘inefficiency’
Five major transport groups on Tuesday criticized German company Dermalog, the information technology provider for the Office for Land Transport, for its “inefficiency” and “slow processing” in applying for biometric driving licenses, vehicle registration and other transactions.
In a press briefing, Robert “Ka Obet” Martin, national chairman of Pasang Masda, also hit former LTO officials for “non-transparency” and “non-consultation with transport groups” by appealing to Dermalog as the agency’s official IT system provider. Land Transportation Management System (LTMS).
Martin was joined by Mody Floranda from the Pagkakaisa ng Samahan ng Tsuper at Operator Nationwide, Boy Vargas from the Alliance of Transport Operators and Drivers Association of the Philippines, Liberty de Luna from the Alliance of Concerned Transport Organizations and Orlando Marquez Sr. from the Liga ng Transportasyon and Operators sa Pilipinas.
“Transport groups support all IT providers who can offer the best service. The new head of the LTO is only a month in his post. Why does he have to publicly apologize? said Vargas.
He was referring to Dermalog’s attorney Nikki de Vega’s call that LTO Assistant Secretary and President Teofilo Guadiz III should apologize to Dermalog for blaming him for delays in treatment and lengthy queues at district offices in the National Capital Region and several provinces.
“Dermalog, not Guadiz, needs to apologize,” he told reporters.
Transportation leaders urged the LTO to terminate its contract with Dermalog, and the Senate and House of Representatives to conduct a separate investigation into “undue payments made by the former LTO administration to Dermalog despite its poor performance.” With Jun David
Along with Vargas, Marquez, however, denied recommending an IT contractor to replace Dermalog.
“We in the public transport sector are not the only ones being hit hard by Dermalog’s poor service, but also private motorists,” Marquez pointed out.
In an interview, Martin told the Manila Standard that “in my experience and study, Stradcom Corp., the former IT supplier of LTO, offers better services than Dermalog.”
In a statement, Guadiz said officials at LTO and Dermalog “have agreed to resolve issues encountered by the automotive public in dealings with the agency in recent days.”
One of the solutions being considered is the activation of the Motor Vehicle Registration Information System (MVRIS), “which the LTO and Dermalog believe could help reduce long queues at various offices around the LTO”.
“I fully support MVRIS in the public portal of LTMS for vehicle renewal as it will significantly reduce queues at our offices. With this activation it will be possible to renew your vehicles without having to queue at LTO offices across the country,” Guadiz said. With Jun David