Okanagan-Shuswap Highway Maintenance Provider Implements Online Service Requests – Vernon News

AIM Roads, the contractor responsible for the Okanagan-Shuswap highways, has added an online option for service requests.

The request portal can be accessed on the AIM Roads website and requests contact information, problem location and a description of the problem.

AIM has been responsible for road maintenance in the Okanagan-Shuswap (Service Area 13) and South Okanagan (Service Area 8) since being awarded a 10-year provincial contract in 2019.

Every winter, highway maintenance is the target of vitriol from drivers as motorists complain about the state of the roads.

AIM’s social media channels contain an important message that the company has zero tolerance for abusive interactions with staff.

“Our employees do their best under very difficult conditions and deserve to be treated with dignity and respect,” the company says.

“The use of profanity, shouting, threats and other abuse will not be tolerated.”

Online applications seem to be a way to avoid this problem.

The Department of Transport and Infrastructure renewed its road condition standards in 2019 with its 28 contract holders, including AIM.

Under the most stringent standards, Class A highways like the Trans-Canada Highway should be returned to bare pavement within 24 hours of a winter storm when temperatures are above -9°C. Previous standards cleared major highways within 48 hours.

Class B roads should be cleared in 36 hours and Class C roads in 48 hours.

According to new provincial standards, highways can be covered with compact snow if the temperature is below -9°C.

In addition to online service requests, you can always email or call the company with concerns or comments.

Photo: AIM Routes