KeyBank: Hackers from third-party provider stole customer data | Technology

BOSTON (AP) — Hackers stole personal data including Social Security numbers, addresses and account numbers from mortgage holders at KeyBank, the bank reports, in violation of a third-party vendor that serves multiple businesses clients.

The hackers obtained the information on July 5 after breaking into computers at insurance service provider Overby-Seawell Company, according to a letter Cleveland-based KeyBank sent to affected residential mortgage customers.

KeyBank, which operates in 15 states and has nearly $200 billion in assets, would not say how many of its customers were affected or respond to further questions about the breach. In a statement, he said he was notified of the data theft on August 4 and that KeyBank’s systems and operations were not affected.

Overby-Seawell did not respond to phone messages and emails sent to executives seeking comment. In the statement sent to The Associated Press on Friday, KeyBank said Kennesaw, Georgia-based Overby-Seawell “experienced a cybersecurity incident that compromised the data of its corporate customers.” He did not specify.

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According to its website, Overby-Seawell’s customers include banks, credit unions, mortgage services, finance companies and real estate investors. Its products include a real-time insurance tracking system that can be integrated with other financial industry software platforms.

It is a subsidiary of the Breckenridge Group, also of Kennesaw.

In an Aug. 26 letter shared with the AP by a concerned mortgagee, KeyBank said information acquired during the Overby-Seawell breach related to their mortgage includes their name, address, mortgage account number and the first eight digits of their nine-digit Social Security number.

That’s a lot of information for identity thieves to commit serious fraud.

“We take this matter very seriously and have notified all those affected,” KeyBank said in the letter.

KeyBank said Overby-Seawell notified law enforcement and was investigating the breach with the help of third-party cybersecurity experts. He encouraged the mortgage holder to sign up for free fraud monitoring.

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