Complaint Management Software Market Report, Analysis of Key Industry Players and Forecast to 2027 – Queen Anne and Mangolia News

The global claims management software The market reached a value of US$1.98 billion in 2021. Looking ahead, IMARC Group expects the market to reach a value of US$3.99 billion by 2027, with a CAGR of 11.70% over the period 2022-2027.

The complaint management software represents a platform which is used to process, manage, report and respond to customer complaints in a timely manner. It helps various organizations to accept, categorize and track customer complaints from submission to resolution. Additionally, complaint management software prioritizes complaints based on multiple criteria, alerts service personnel, notifies customers when their issue has been resolved, streamlines the entire process to ensure faster resolutions, and more. Currently, these platforms are gaining traction among businesses as they improve workflow. , offer automated processing of complaints and reports, improve customer service, track customer feedback in real time, etc.

Report metric
History: 2016-2021
Base year: 2021
Forecast year: 2022-2027

Complaint Management Software Market Trends and Drivers:

The growing need to improve customer experience and increase brand image is mainly driving the complaints management software market. Additionally, the growing adoption of customer-centric strategies by businesses is further catalyzing the growth of the market.

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In addition, the growing use of complaint management software that enables organizations to improve the quality of their services or products by regularly monitoring and recording customer complaints as well as feedback acts as another significant growth driver. Additionally, growing consumer awareness of the numerous benefits offered by cloud-based claims management software solutions including direct IT control, efficient use of resources, cost effectiveness, etc., is also driving the global market.

Apart from this, increasing integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML), with the product variants for automated workflow is expected to fuel the management software market complaints during the forecast period.

Note: We regularly track the direct effect of COVID-19 on the market, as well as the indirect influence of associated industries. These observations will be incorporated into the report.

2022-2027 Global Complaint Management Software Market Analysis and Segmentation:

Competitive Landscape:

The competitive landscape of the market has been studied in the report along with the detailed profiles of key players operating in the market.

AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Inc., Sparta Systems Inc., Zendesk Inc. and Zoho Corporation Pvt. ltd.

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The report has segmented the market based on region, type, component, deployment mode, and end-use industry.

Breakdown by type:

Breakdown by component:

Breakdown by deployment mode:

Breakdown by end-use industry:

  • Government and public sector
  • BFSI
  • Retail
  • IT and Telecom
  • Hospitality
  • Health care
  • Others

Breakdown by region:

  • North America: (United States, Canada)
  • Asia-Pacific: (China, Japan, India, South Korea, Australia, Indonesia, Others)
  • Europe: (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
  • Latin America: (Brazil, Mexico, Others)
  • Middle East and Africa

Find out before you buy:

If you want the latest primary and secondary data (2022-2027) with cost module, business strategy, distribution channel, etc. Click request a free sample report, the published report will be emailed to you in PDF format within 24-48 hours of receipt. full payment.

Main highlights of the report:

  • Market Performance (2016-2021)
  • Market Outlook (2022-2027)
  • Porter’s Five Forces Analysis
  • Market drivers and success factors
  • SWOT analysis
  • Value chain
  • Complete mapping of the competitive landscape

If you need specific information that is not currently within the scope of the report, we can provide it to you as part of the customization.

About Us:

The IMARC Group is a leading market research firm providing management strategies and market research worldwide. We partner with clients across all industries and geographies to identify their most important opportunities, address their most critical challenges and transform their businesses.

IMARC’s information products include major business, scientific, economic and technological developments for business leaders in pharmaceutical, industrial and high-tech organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverages, travel and tourism, nanotechnology and new processing methods are at the top of the list. company expertise.

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